Ring India is an Pay per Performance based Inbound & Outbound Telemarketing Lead Generation Company serving clients throughout USA, Scandinavian,  UK & Australia

Ring India can provide your company with Busines-To-Business Lead Generation Services that provide you with qualified prospects that will increase your company's sales force productivity.

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Ring India Quality

Every Ring Indian associates believes that quality is an attitude, that's the reason Ring India and its Network of Individual third party International call centers is known for quality customer care /telemarketing services globally.

Quality starts with ones life and this is reflected in ones career too. It is the enhancement of the inner self, which leads to the highest possible growth.

The mission of the Quality Assurance (QA) team is to enhance and extend current quality practices, and to educate by sharing its learning and perceptions with a single aim to excel in every call we make.

Ring India meets International standards in providing quality call center services and provides quality customised-customer-care,services/ telemarketing services for its clients.

The Quality Assurance team plays a key role in the operations through the following functions:

  • Monitor all inbound/outbound calls for compliance to call center quality performance Call monitoring sessions conducted for the Customer care associates to ascertain and measure call quality.
  • Customer Feedback is a critical component in improving our service. Customer Feedback is collected quarterly through the relationship management team and annually though an external customer satisfaction survey.
  • Tape monitoring and digital recording of calls for further reference and training purposes
  • Quality Verification of each 'sale' achieved prior to forwarding to the client
  • Coordination with the Operations Team and filtering of quality feedback to the CSA's
  • Coordination with the Training Team for further training and refresher modules for the CSA's
  • Ring India offers Award of Excellence to the performer to ensure that we are providing our clients with the high quality, professional service they expect and deserve.
  • Agent to supervisor ratio is as high as 1:7 depending on the service.
  • Well-structured escalation processes to handle more challenging, technical client and customer requests.

Our graduate and postgraduate work force is continuously trained by in-house professionals for call answering services-response interactive call center solutions, web based call handling & technical support. So that our customer get best of call center facilities in India & best quality from our side.

Get in touch with us today to find out more on how we can help you. Fill up our Contact Us form for more details.


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