Business Process Outsourcing
We provide offshore outsourcing and consulting from India: IT-enabled services, back office outsourcing and full business process outsourcing, with a focus on financial services, healthcare, insurance, home loan and mortgage, and debt management.
The reason to outsource a process is rarely the hourly rate on its own. It is that every hour your own team spends on repeatable processing is an hour it is not spending on the work only it can do. Moving the repeatable part out is what frees the rest.
Why processes move to India
- Cost structure — a materially lower cost base for the same work, sustained rather than promotional.
- Economies of scale — shared infrastructure and staffing across accounts, so you are not paying to build a function from scratch.
- Risk spread — a second location running the same process, away from your own site risk.
- Depth of skill — teams who do one process all day, every day, rather than fitting it around another job.
- Utilisation — overlapping shifts that cover your working day and the overnight window either side of it.
Processes our team handles
| HR services | Benefits administration, employee HR help desk, payroll processing, claims processing, recruitment and résumé data management |
|---|---|
| Sales and marketing | Rebate processing, loyalty programmes, lead generation, order processing, returns tracking |
| Finance and accounts | Accounts payable, accounts receivable, reconciliation, general ledger, fixed assets |
| Administrative | Record and data maintenance, document verification, product registration, warranty processing |
| Transcription services | Medical, legal and general transcription |
| Data capture | Forms processing, travel and entertainment expense capture |
Tell us which process you are considering and how it runs today on the contact page, and we will scope the transition.