Offshore Collection Services

Customers who do not pay cost you money, whatever the sector — utilities, home mortgage, telecom, insurance, healthcare, auto loans, education loans, child support, banking and cards. Slow receivables are reduced profit, and you already know the pattern: debtors respond far better when they are contacted early in the cycle and contacted consistently.

If you had the floor space to hire more collectors, the time to train them and the supervisors to keep them motivated, you would have done it already. That is the honest reason most collection functions stay understaffed.

What makes this hard

Tracing a debtor who has moved or given you incomplete information is a job in itself. Finding an outsourcing partner who matches your service standard at a defensible fee is harder still — pick a large offshore firm on price and performance, and service is usually what gets sacrificed.

What we offer instead

We combine the control of using your own staff with the economics of outsourcing: lower labour cost, lower operating cost, and no recruitment or facilities burden. Our collectors cost less than training, paying and housing additional in-house staff, and considerably less than the share you give up placing a portfolio with an agency.

This will not suit everyone, and we will say so if it does not suit you.

Pricing

Plans vary with the type and size of the debt, the original credit quality, the number of debtors, the age of the accounts and how good your debtor information is. Contact us to arrange a confidential consultation at no fee.