Outsourcing to India

Outsourcing to India buys you technological flexibility, quality, control over cost, faster time to market and — done properly — a competitive advantage. What it should not buy you is a compromise on any of them.

For contact centre and telemarketing work, B2B or B2C, we are a single supplier for the whole requirement.

Why the work comes here

• Depth of talent. A large, English-speaking, technically trained workforce, available at the scale a campaign needs.
• Global delivery experience. Indian firms export software and services worldwide, so working to another country's methodology and compliance standards is routine rather than novel.
• The confidence of large corporations. India has been the default destination for outsourced software and process work for decades, which means a deep bench of people who have done this before.
• Mature technology. Current infrastructure and platforms, so total solutions can be delivered here rather than half-built and shipped.
• Work that has moved up the value chain. Offshore assignments are no longer data entry alone; complex, multi-year turnkey projects are now standard.

How we hold quality

We keep the balance between technology, systems and the people running them, because nothing matters more to a client than work that comes back right the first time. Those practices are documented company-wide, and you can read about each of them:

• Quality
• Infrastructure
• Our people
• Advisory panel

Get in touch and tell us what you are considering moving.