Infrastructure
Agents are what make a contact centre work. Infrastructure is what lets them work without interruption — and it is the part clients are right to ask about before they hand over a customer base.
Location
Our headquarters is in New Delhi. That puts us in the strongest part of the country for the things that matter operationally: internet connectivity and power, proximity to amenities, availability and quality of staff, cost base, state support, and law and order. It also puts us close to most of our competitors, which keeps us honest about where the market is going.
What the centre runs on
- Fully automated call desks throughout
- Uninterrupted power with full backup supply
- Fully redundant voice and data communications
- Dedicated high-speed internet connectivity
- Capacity that scales with the campaign
- Multiple leased fibre optic circuits from India to the US, Australia and Europe
- Under 400 milliseconds latency
- Duplicated systems, so neither call reception nor connectivity depends on a single path
Data security
- Manned and logical security at every entrance
- Layered access to physical locations and to data, granted by role
- Commercial-grade firewall
- Network intrusion detection
- Layer 4 switching with an advanced router module for intelligent routing, monitoring and control
If you have a security questionnaire or an audit requirement, send it over — we would rather answer it up front. Get in touch.