Call Centres in India

Ring India is a network of independent third-party contact centres across the Asia Pacific region, with delivery partners in India, the Philippines, Mauritius, Singapore, Hong Kong and Malaysia, headquartered in New Delhi.

We run voice and web-based campaigns for clients throughout the US, Europe and Australia, built around what each client counts as a result.

How we charge

Inbound and outbound telemarketing runs on a pay-per-performance basis: you are billed for outcomes, not for seat hours. Around that sit help desk, sales lead generation, billing, technical support, product enquiry handling, order processing, up-selling and cross-selling, market surveys and research, database management, data entry, email campaigns and fax broadcasting.

What the centres handle

Our teams currently take order lines, provide infomercial and direct response support, run help desks, absorb overflow call volume, handle dealer locate enquiries and cover general customer service. Each of those gives you telephone or web-based support at a fraction of what it costs to staff and run the same function in-house.

We stay the single point of contact for the whole engagement — systems design and integration, software development, and production support after go-live — so there is one number to call when something needs changing.

If you are serious about keeping and growing your customer relationships, tell us what you need and we will show you what the programme would look like.