Call Centre Services
Our agents answer customer questions, take orders and resolve product queries 24 hours a day, 365 days a year. Where a call needs to leave the centre, we dispatch service and technical support staff along your own escalation protocol rather than inventing one.
We stay the single point of contact for everything the engagement touches — systems design and integration, software development, and production support once you are live.
What we run
Customised customer care
- Account updates
- Billing services
- Case management
- Customer relations
- Help desk
- Technical support
Customised telemarketing
- Product enquiry handling
- Order processing
- Up-selling and cross-selling
- Enquiry management and fulfilment
- Lead generation
- Surveys and polling
Data services
- Data management
- Data entry
- Data mining
- Data enhancement
- Data cleansing
Web-enabled services
- Search engine optimisation
- Email marketing campaigns
- Rapid-response email
- Email management
- Web surveys
We also produce visual effects and animation, and run outbound telemarketing programmes end to end.
Every one of these is set up to do one thing: keep the customers you have and give you more of them. Tell us where the pressure is and we will tell you what we would do about it.