Outbound Telemarketing Services
A customised telemarketing programme goes further than answering questions. Alongside supporting your customers, our team tracks and reports recurring operational problems and keeps user guides and scripts current, so the campaign improves as it runs.
Whether the campaign is broad or tightly targeted, the economics come down to one thing: how many useful conversations a representative can have in a shift. Our database and call management network builds the script, stores prospect information, places the calls and records the outcome of each one. Predictive dialling works the list and passes through only the calls answered by a live voice; everything else is rescheduled for a call-back.
Product enquiry
Good service is what sells a product twice. Our representatives are trained and experienced enough to answer properly, so your company stays responsive to customers rather than merely reachable.
Order processing
We process orders received by post, fax, phone and internet, covering cashiering, inbound and outbound telemarketing, up-selling and cross-selling, data entry and label processing, and lettershop services for list management and mailing.
Up-selling and cross-selling
We apply up-sell and cross-sell technique on inbound and outbound order programmes, which is usually the cheapest revenue available to a client already paying for the call.
Enquiry management and fulfilment
Our fulfilment division handles outsourced fulfilment end to end. Order entry and handling are set up so products arrive on time — the part of the transaction customers remember.
Lead generation
Lead generation programmes identify the households and businesses most likely to buy. Our specialists know how to get past a screen, reach a decision maker, build interest, probe and ask the qualifying questions that separate a prospect from a name.
Surveys and polling
Our outbound research work falls into two groups: market research, and surveys and polling.
Tell us what you need called and we will scope the campaign.